|
Role Definition |
Skill / technology/Experience |
Desired Qualification |
Desired Certification |
| Help Desk Engineer-1 |
Coordinate with Suppliers and Customer's technical and application Software personnel / Vendors including problem/ question/ request logging, tracking, Resolution, review, root cause analysis and reporting. |
Graduate / Diplomas in Electronics / |
MCSE |
Help Desk Engineer-2 |
Helpdesk support engrs for voice support for windows platform & IBM std application, support 24 x 7.Skills: Windows 2000, Windows XP, MS office, Lotus Notes email installation and support, very good communication & presentation skills. |
BSc, 3 yrs Technical Diploma, BE. Desired certification MCP, MCSE, CCNA ( min MCP) |
MCSE, CCNA / MCP |
| Lotus Notes specialist |
Lotus Notes Administration Experience Worked in Production support for Customer. Support Engineer background is preferred. |
CLP Certification |
MCSE, CLP |
|
